Today my action was required to to get the ball rolling, or at least free it from its current sticky spot, with my insurers and Hyundai.
There seems to have been some confusion… perhaps because there are two Hyundais on the insurance policy, or maybe because nobody knows what type of claim this is, I don’t know.
It’s very frustrating. I feel the sunroof should be a warranty claim (given the car is only just over 2 months old), Hyundai says it’s a windscreen claim (£70 excess) on my insurance, and my insurers say it’s a full claim (£250 excess) if I want Hyundai to carry out the repair.
To Hyundai’s credit they’ve already offered me a courtesy car; however they told me I’d have to insure it myself. I think not. Keep your Honda Jazz, I’ll walk.
